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for all your NATURAL and ORGANIC HEALTH and BEAUTY needs
465

New North Rd
Kingsland, Auckland
09-849 4488

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Terms & Conditions

ONLINE APOTHECARY STORE TERMS AND CONDITIONS


RETURNS & EXCHANGES

Tonic Room takes great pride in its reputation for quality and are happy to provide you with a refund or an exchange for full priced items, only when:

· The goods are in saleable condition, in their original packaging with all tags still intact.
· The goods have not been damaged, opened or used.
· The goods are returned within 14 day of purchase date
· The original invoice as proof of purchase is provided.

Tonic Room will always provide you with a refund at our discretion for items that:

· Are faulty (unless caused by you)
· Are different to the goods that you ordered

All returns and exchanges must be returned to Tonic Room within 14 days to be eligible for a refund. Items are only exchanged subject to availability. If a refund is approved, the refund will be applied to the original card of purchase.

Return Shipping must be prepaid and by a traceable method to ensure safe and documented delivery. Tonic Room takes no responsibility for missing incoming deliveries. Return shipping costs are at the expense of the purchaser.

Tonic Room will reimburse any document shipping charges for return of goods that have been deemed faulty.

 

Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty. Please further note that we are not obliged to accept returns simply if you have changed your mind or no longer want the goods.

 

WEBSITE SECURITY

At tonicroom.co.nz we believe your privacy and security is of utmost importance. Our website uses a secure SSL certificate, and we do not store any credit card details or on-sell your details to third parties without your prior knowledge. All payments are handled by Payment Express, the secure PCI DSS compliant payment solution. 

Tonic Room is part of Pure Life Natural Health Ltd